What type of customer service is expected from Sales Associates at Orangetheory Fitness?

The expectation at Orangetheory Fitness is to provide exceptional service focused on customer satisfaction. This approach emphasizes the importance of creating a positive experience for members, where their needs and preferences are actively considered. The commitment to exceptional service helps to build relationships with clients, cultivate loyalty, and ensure that they feel valued and supported throughout their fitness journey.

Additionally, prioritizing customer satisfaction leads to increased member retention and referrals, which are critical for the success of the business. By providing an outstanding customer service experience, Sales Associates not only contribute to individual member satisfaction but also to the overall reputation and growth of Orangetheory Fitness.